Published date: April 28, 2017
Last modified: April 28, 2017

Reasons people resist change – don’t fall into these holes!


Expecting resistance to change and planning for it from the start of your change management programme will allow you to effectively manage objections and to be proactive not reactive. This will help to ensure that change is a smooth process not a difficult one. These are some of the questions that you need to have answers for….

  • What’s the point in changing? If your staff do not understand the drivers for change then you can expect resistance. Especially from those who strongly believe the current way of doing things works well and think ‘if it ain’t broke don’t fix it!’
  • Feel the fear. One of the most common reasons for resistance is fear of the unknown. People will only take active steps toward the unknown if they genuinely believe and feel that the risks of standing still are greater than those of moving forward.
  • What’s in it for me? When the benefits and rewards for making the change are not seen as adequate for the trouble involved.
  • You can’t teach old dogs new tricks. This is a fear people will seldom admit, but sometimes, change in an organisation can mean changes in skills, and some people will feel that they won’t be able to make the transition.
  • ‘But we love the old way.’ If you ask people in an organisation to do things in a new way, as rational as that new way may seem to you, you will be setting yourself up against all that hard wiring, all those emotional connections to those who taught your audience the old way – so don’t underestimate that.
  • ‘We’ll never make that work.’ When people don’t believe that they, or the company, can competently manage the change there is likely to be resistance.
  • ‘Ignore it, it’s just a fad.’ When people believe that the change initiative is a temporary fad they won’t engage.
  • ‘No one asked me.’ If people feel that they are part of the change there is less resistance. People like to know what’s going on, especially if their jobs may be affected. Informed employees tend to have higher levels of job satisfaction and when it comes to change management there’s no such thing as too much communication.
  • ‘Don’t change my routine.’ When we talk about comfort zones we’re really referring to routines. Us humans love routine. They make us feel secure. So there’s bound to be resistance whenever we are asked to do things differently.
  • ‘It’s all so exhausting.’ Don’t mistake compliance for acceptance. People who are overwhelmed by continuous change resign themselves to it and go along with the flow. You have them in body, but you do not have their hearts. Motivation will be low, so make a plan to win the hearts and minds.


Published date: April 19, 2017
Last modified: April 25, 2017

The 4 ‘NO’s’ of leadership


Four eye-openers emerge regularly from our development workshops and leadership programmes. Can you relate to any of these leadership no-no’s?

1. Indecisiveness

Taking a stand and making a decision is not always easy. It can sometimes make a leader feel uncomfortable if they know the decision may not be well received by everyone on the team. Deciding to go in a particular direction can even feel risky, and some leaders have difficulty with that balance as well.

To overcome indecisiveness:

  • Be clear on your solution and be able to share your reasons
  • Communicate your decision in an open and direct way
  • Make time for questions and concerns
  • Respect different points of view by actively listening
  • Be enthusiastic about your choice and let the team know you appreciate their support and hard work

2. Procrastination

The problem with procrastination is that leaders are still left with the original concern and when ignored, situations can escalate. Even worse, when we don’t seize the chance to take action, it can result in a tremendous missed opportunity. When we procrastinate we aren’t leading our team forward.

To overcome procrastination:

  • Stick with your deadlines unless something big forces you to re-evaluate
  • Ask others for help and empower them to take charge using their areas of expertise
  • Commit to being action oriented by setting clear SMART goals

3. Low trust

Trust is the foundation of any relationship and without it we can’t be an influential leader. If the people we work with can’t depend on us to be honest and transparent, we will be standing alone. I see many workplaces where rumors circulate and employees don’t feel valued. When there is a climate of untrustworthiness there is higher turnover, less collaboration and disengaged people. An organization or team that has a lack of trust has a lack of future leadership.

To overcome low trust:

  • Show an interest and concern for the people you see each day
  • Be vulnerable yourself by sharing some of your missteps and lessons learned
  • Follow through on what you say you are going to do
  • Be a coach or a mentor and demonstrate your belief in other’s strengths and abilities

4. Control freak

Letting go is not easy, especially when you feel that your reputation is on the line. But here’s the thing. Even if you think no one can do it as well as you can, you can’t own everything. And if you try to control it all, something will eventually fall through the cracks. Additionally, team members will not grow and become the future leaders they are meant to be if they are not held accountable.

To overcome being a control freak:

  • Develop a trust level for your team members by working with them and learning about their strengths and gifts
  • Empower others to try new things and stretch their skill set
  • Honor others by giving them meaningful and high level work
  • Feel how good it is to see new leaders grow.
Published date: April 13, 2017
Last modified: April 13, 2017

21 Time Management Lessons


  1. There is always time.

You never “run out of time.” If you didn’t finish something by the time it was due, it’s because you didn’t consider it urgent or enjoyable enough to prioritize ahead of whatever else you were doing.

  1. Days always fill up faster than you’d expect.

Build in some buffer time. Avoid over-scheduling by refraining from getting too precise with plans. “The more precise a task or objective is, the easier it is to miss,” Garbugli writes.

  1. You get more done when you’re in the zone.

Some days you’ll be off your game, and other times you’ll be able to maintain your focus for 12 hours straight. Take advantage of those days.

  1. You should pursue activities that benefit both your professional and personal lives.

“Align your professional and personal goals for maximum efficiency,” author Chris Guillebeau says. For example, if you have no intention of moving to Japan or doing business there, you’d be better off spending a few months taking a course that enhances your job experience rather than taking Japanese language classes.

  1. There’s a difference between pushing yourself and burning out.

Hard work sometimes entails stretches of little sleep and relentless productivity. But even if you’re incredibly driven, you need to make time for relaxation or else your exhaustion will catch up to you and make you less productive than you otherwise would be.

  1. Multitasking kills your focus.

Studies have found the brain expends energy as it readjusts its focus from one item to the next. If you’re spending your day multitasking, you’re exhausting your brain.

David Svensson/FlickrThe Pomodoro Technique gets its name from the Italian word for “tomato.” Its inventor originally used a tomato-shaped kitchen timer to come up with the idea.

  1. Distractions can be controlled.

Consider trying the Pomodoro Technique of splitting up work into uninterrupted periods of 25 minutes with three- to five-minute breaks in between, or use software like SelfControl that prevents you from using sites like Facebook or Twitter for stretches of time.

  1. Accomplishing something small is the best way to get working.

A presentation you need to finish may be intimidating at 8 in the morning. Get your mind on the right path with an easy and quick task, like answering important work emails.

  1. Being a perfectionist can be a major crutch for day-to-day activities.

Gen. George S. Patton once said, “A good plan executed now is better than a perfect plan executed next week.”

  1. More work hours don’t always result in more productivity.

Don’t kid yourself into thinking that sitting at your desk will somehow extract work from you. Do whatever you can to finish your current task by the end of regular work hours instead of working into the night.

  1. Work that requires focused thinking and work that doesn’t should be separated.

If you’re constantly stopping your flow of work to rethink something, you’re slowing yourself down.

  1. Menial tasks should be blocked off.

You’ll disrupt your flow if you’re sending emails or updating your schedule all day. Set aside a block of time for these tasks.

  1. It’s best to reply to someone as soon as you read their correspondence if it will take you a couple minutes or less.

Apply “Getting Things Done” author David Allen’s “Two-Minute Rule” to your written correspondence: If an email can be answered in that time, then respond immediately rather than setting it aside.

Getty/Kevin C. CoxNick Saban became one of the most successful college football coaches in history due to his intense focus and ability to motivate.

  1. Massive tasks are easier to manage when seen as increments.

Alabama football coach Nick Saban follows a similar philosophy he calls the Process. Instead of having his players focus on winning the championship, he trains them to focus only on what is directly in front of them — each block, pass, and field goal.

  1. If it takes more than 20 minutes to get started, you should change tasks.

If you’re not making progress for whatever reason, move onto something else to get back into a productive groove.

  1. No two tasks ever hold the same importance.

Daily to-do lists are effective ways of scheduling your day, but it’s important to priortize them. Start your day with the top-priority tasks, and leave the filing for when you’re mentally drained.

  1. Always know the one thing you really need to get done during the day.

To help prioritize, determine what task in front of you is most important, and focus your energy into getting that done as soon as possible.

  1. It’s necessary to delegate some work to other people.

To be truly efficient, get over the fear of handing work off to someone else. “If something can be done 80% as well by someone else, delegate!” says John C. Maxwell, author of “How Successful People Think: Change Your Thinking, Change Your Life.”

  1. Focusing on the past will hinder progress.

Don’t distract yourself with either the successes or failures of the past. Focus instead on what’s in front of you.

  1. Take notes.

Don’t assume you’ll remember every good idea that comes into your head during the day. It doesn’t matter if it’s a notebook, whiteboard, or an app like Evernote — write stuff down.

  1. Keeping larger objectives in mind will help get you through your days.

“Keep your eyes on the real prize,” Garbugli writes. “Focus on the objectives, not the tasks. Keep them in sight.”

Read more: