Delegates will be inspired to improve their effectiveness in all kinds of communication situations, to relate positively/negotiate with others and arrive at win – win situations.
Delegates will develop confidence in controlling the process of communication and the results that they want to achieve through the variety of communication points and opportunities.
What is it about and what will it do?
This 1-day workshop is for anyone who wants to get outstanding results through outstanding and versatile communication skills.
Who is it for?
People who want to develop the skills needed to get results through consistent communication.
• The process of communication
• How results conversations work
• Message sent v message received
• The various communication options and their challenges
• Behavioural awareness and emotional intelligence
• It’s not what you say, it’s how you say it
• Handling and managing conflict, causes, costs
• Verbals and non verbals – what are you really giving off?