Only a phone call away if you have any questions:
(Birmingham) 0121 516 0755
(London) 0203 892 5018

Excellence in email contact

Objectives
To enable customer relations individuals and teams to use emails to get business results
and to avoid the common customer relationship / service pitfalls of email mis-management.

What is it about and what will it do?
Develop team members to take a wider and more customer centric view of the email
delivery process, where the need to balance their own needs with those of the client are vital.

Who is it for?
A workshop aimed at team members who are tasked with understanding and developing techniques
that win business and meet performance targets through effective email management.

Outline content
• Differentiate between informal and formal email writing
• Get your key messages across
• Avoid igniting an email-writing ‘flame war’
• Choose an appropriate style for writing business emails
• Address your reader’s needs
• Establish and build rapport
• Know what format to use – and when
• Cut down on unnecessary emails – for you and your colleagues
• Avoid embarrassing mistakes
• Free yourself from inbox slavery
• Make your emails more readable

Contact us to learn more, or see PDFs of all workshops

Solutions are tailored to your needs; 90% practical 10% theory.

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  • Birmingham: +44 (0)121 516 0755
    London: +44 (0)203 892 5018
    Mob: +44 (0)7795 463636