What is it about and what will it do?
• In such a challenging environment the ability to maximise customer contact
• within outbound situations is vital to many businesses.
• This 1 day programme will dynamically develop confidence, understanding
• and effectiveness in outbound calling.
• What is the nature of an outbound call
• The crucial steps within an outbound call – developing confidence to make that call
• Buyer styles
• Preparation is key
• Selling yourself first – how easy do you find this
• Telephone techniques – speed tone inflection, the grabber
• Identify needs and delivering the sizzle
• Satisfy needs
• How to handle an objection
• Follow up
• Practical tasks and exercises
• Action plans and on job evaluation