Customer service is to customers one of the most visible and significant aspects of organisational performance.
It is too many organisations also one of the most challenging and sometimes, even neglected area.
Customers are the life blood of any business, so in their area we deliver concepts around what customers are, what they want, how we deliver excellent customer experiences and what to do when that experience goes wrong.
In addition, we take a look at how we make our sales offering, and why customers do and don’t buy from us.
See below to view the bespoke customer service and sales zone workshops and programmes available
Advanced Selling Skills 16 Centre of Service 16 Essential Telesales Skills 16 Outbound SALES for Results 16 Retail Eyes Impact for Results 16 Sales and EXTRA Ordinary IMPACT 16 The Art of Service Recovery – Dealing with Customer Complaints 16 The Customer Service Zone 16 WHost Principles of Customer Service 16